Refund policy

Refund and Exchange Policy

At AKBI Korea, we are dedicated to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our policy below:

Returns and Exchanges

• You may request a return or exchange within 7 days of receiving your order.

Eligibility

• To be eligible for a return or exchange, items must be unopened, unused, and in their original packaging.

How to Initiate a Return or Exchange

• Please contact our customer service team at akbinternational@naver.com or +82 1058830204 (AKBI Korea Office) to request a return or exchange.

Customer-Initiated Returns and Exchanges

• In cases where a return or exchange is initiated by the customer (such as due to personal preference or ordering error), the customer is responsible for covering the entire shipping cost associated with the exchange or refund process.

Refund Process

• Refunds will be issued to the original payment method within 30 days upon receipt and inspection of the returned items.

Exclusions

• Certain products may not be eligible for return or exchange due to hygiene and safety regulations.

Shipping Costs

• Customers are responsible for return shipping costs.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately for assistance.